Once the RMA information has been entered into the system by the customer, they are able to review the order information a final time before RMA submittal.
Billing and Shipping information is auto populated with the default addresses that are entered when a user account was set up. Most RMA systems on the market today, do not give the customer the flexibility to alter this information for one off changes, we however feel it is important to enable the customer to change this information at will.
Calculate the cost of having to take the time to either call or submit an email to customer service or an IT ticket to make a change just for one order... then add the cost of the time it takes for a response... and finally add the cost of the time it takes to wait for implementation - all of this adds up to time wasted for your customer by your RMA system, and we haven't even calculated the cost and time impact on your company.
Let us help you deliver Lean processes to your customers, and overhead reductions to your company, we promise you and your customers will see the benefits.
Dictionary Definitions:
- Waste of time - the devotion of time to a unnecessary activity;
- Energy conservation - the practice of decreasing the quantity of energy used while achieving a similar outcome;
