RMA Generation is the very start of the whole life cycle of the repair, our research into the whole returns process showed that if we could design a system that would enable the customer to make selections based on information that was relevant to their company, and supplied fields to enable product specific fault descriptions, it would streamline the whole returns process that the TAT of the repair by 50 percent.
How is that possible - I hear you say. Well the customer generates the RMA using information that is relevant to their company - Model number, Serial number, fault description. Once the RMA is generated for the customer, the order becomes active within the WMS, and the customer model numbers automatically links to your company’s model numbers. When the order comes into receiving, as the information is already in the WMS a quick verification that the part matches the information, status change to received and the part enters the repair flow. The Planner/Repair Manager can already see the fault description from the customer, so he can schedule the repair accordingly and already pre assign it to a technician. The technician can log into the WMS and see what orders are assigned to them, they select the line that matches the repair they have in front of them, and open the work order... there inside the work order is all of the information that was entered directly by the customer... with the fault description right on the work order no time is wasted unnecessarily with trouble shooting. Dock to Stock time for one repair when the RMA is completed correctly 10 minutes.
This is only achievable, when the system make it as easy as possible for the customer to generate the RMA. Let us help you give your customer an RMA system that will save both of your companies time and money.
Dictionary Definitions:
- Streamlined - Effectively organized or simplified;
- Troubleshoot - To investigate root cause and resolution of issues; determine and settle problems;
