Web based - Access 24/7.
Multi language capabilities.
Customer specific profiles.
Complete RMA management system.
Multiple lines by RMA.
Batch/exchange processing by model/serial number etc.
Customer and Corporate Account Management
Built in Quick Receive/Ship for Batch processing.
Work floor planning tool - date/tech management.
Links from spedific products to data sheets/schems etc... to ensure that repairs are carried out to spec.
Work Orders directly attached to the RMA the customer submitted, to enable real time information flow back up to the customer level.
Productivity tracking-per technician,product etc.
Easy management of SLA's.
Billing directly from the financial portal, with the capability to allow customers access to historical invoices.
Reporting on number of cases per product, department, age, priority, time period, project, customer.
Automated reporting customizable to need.
RMA system can hook onto any existing ERP system by way of the Data Migration Portal.
Track repair costs, labor and parts.
Information search engine attached to the Failure Data System - trend track all the way to the component level.
RMA Transfer between accounts.
Warranty Tracking - return on repair rate.
Information updates and data propagation reduces surprises, discrepancies, errors, waste, overhead and cost.
The streamlined system improve speed, productivity, profits and total customer satisfaction.
Configurable security profile management.
Multi location Management.
Complete view of order history and status across all departments/companies/customers.
Order delivery and shipment tracking.
Automated Back Order Management.
Real-time Inventory management-parts requests/parts used etc.
Dynamic product configuration and management.
Comprehensive reporting including drill down and graphical reports - no IT support required
