After Sales Supply Chain Management Solutions

PUDO – Pick up and Drop Off, Service Management Solutions.

Pick up and Drop off service is being offered by more and more manufacturers to service customers for critical parts replacement. Our on-line hosted solution enables you to effectively management this type of order fulfillment. Multi warehouse management system ensures that you can pick the part closest to the collection/drop off point. Once the order is fulfilled for the customer, the faulty part can then be automatically routed into the Repair process, and returned to stock, we have designed a system that will ensure ease of data transfer through the entire process.

L-POC - Local Point of Collection, Service Management Solutions.

Local Point of Collection is a solution that manufacturer’s use to consolidated orders at a country level, into one main centralized warehouse, this saves customers the hassle of having to deal with customs, additional charges and other red tape that goes along with any type of import and export. Our on-line hosted solution enables multiple location management effectively; to your customer your operations will remain transparent. Effortless transfer of orders to other warehouse instances, without losing any functionality from the RMA system flows enable seamless process management.

Advance Replacement – Process and Data Management Solutions.

Advance replacement services are often coupled to your customer SLA’s, making this process business critical. Our on-line hosted solution, enables your customers to submit the requests for advance replacements via the web, with the multi warehouse management system you will always be able to select the parts closest to your customers location, you can release the advance replacement and track the return all the way back into the repair process, with the automatic routing to enable replenishment to stock.

Asset Recovery – Process and Data Management Solutions.

Asset Recovery is now moving to the forefront of Post Sales service, our hosted online solutions enable you to easily manage and control cost savings and risk reduction effectively. See immediate improvement in operations and in the execution of strategic service initiatives all achievable by optimization of lifecycle management for all of your hardware and service profiles. You will have the ability to track in real-time, the location and current specification of all your assets.

Multi Warehouse Management – Process and Data Management Solutions.

Our on-line hosted solution enables you to effectively manage all operations in all warehouse/workshop centers that you have throughout the world. As the information is input in real time, your information/reporting capture is also in real time, this is key to ensure a smooth stream lined process and effective business continuity. You can pull any operational report, whether at the global operations level or a specific location. We will help empower you and deliver processes that will optimize your entire operations.

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