RMA � Return and Repair Management Solutions

Failure Data Analysis � Tracking and Reporting Solutions.

Failure Data Analysis is an important discipline in many branches of manufacturing industry, for example, the electronics industry, where it is a vital tool used in the development of new products and for the improvement of existing products. Our On-line Hosted Solution is designed and built to ensure 100 percent capture of all repair activity down to the component level, with various specific information captured regarding the failure, and an effective search engine built in that will enable you to pull specific detail reports on for example, all models with the code XY within this date of manufacture, that had component V replaced! Within seconds you will have a detailed, Failure Analysis report. With a wide and varied array of analysis options, this unique and integral part of our Hosted Online Solution, will deliver you data reports in real time, that will enable you to see your ROI.

Product Defect Analysis � Tracking and Reporting Solutions.

Product Reliability can either make or break a customer�s loyalty, with this in mind; Quality controls with the manufacturer should be tighter than ever. However reality is often something different. Our Hosted Online Solution can facilitate the Final Quality Inspection, before the product leaves the building. The integrated work order functionality within our WMS ensures that you can capture all information, manufacture date, serial, QC checks etc. who carried out the inspection, did it meet spec� If the product fails at this point, the part can be send straight through to the engineers for Failure Analysis and Corrective Action without any customer impact. With all the information captured in our Hosted Solution, reports can be run in seconds. Our whole process management system is designed to help you deliver 100 percent quality to your customers, without having to invest in the costly recovery plans that result in KPDs.

Customer Trend Analysis � Tracking and Reporting Solutions.

Customer Trend Analysis on Return and Repair can be difficult. Imagine you have a customer who purchased 100 of product X, in month 1, then in month 3 you see 70 percent come in for repair, a product that you know should at least live until warranty expiration�. Field visits have not revealed abnormal activity, but you need to know if each product is failing for the same reason�. Our unique system enables you to analyze the data and look for trends on failure, easily see if something is overdriven for example. At the same time you have a customer that will want to know what is wrong with the product, require maximum attention until root cause is established, well our hosted online solution enables you to both easily and effectively manage and control situations of this kind, at the same time allowing the customer visibility on certain information that you control, enabling them to track and download reports using the self service functionality of our hosted online solution via the web. Our solutions will enable you to instill confidence back into your customer easily, while enabling you to manage unfortunate situations of this kind.

Product Reliability Analysis � Tracking and Reporting Solutions.

Our Online Hosted Solution enables you to pull detailed specific analysis reports on a wide array of information capture options. Pull historical reports on specific models within seconds, analysis of the failure history and easily deliver reliability reports based on the data within the system. See in an instant which components make your products fail the most, with reporting at this level, you easily deploy an ECO for component changes, and continue to monitor the effectiveness. Analysis of this type often takes weeks to compile; well we have designed a solution that will give you that information in a second, wasted time is wasted money after all.

DOA Management � Tracking and Reporting Solutions.

DOA, the words all manufacturers dread to hear� Dead On Arrival, in these instances you know it's critical to manage the return and replacement of this product ASAP, our Hosted Online Solution will enable you to give the customer an RMA for the return in minutes and at the same time have a replacement part dispatched, while capturing all the information and keeping the link between the customer and the Issue. The DOA can then be returned through the analysis, repair cycle, the root cause will be captured within the database, and you can run the necessary corrective actions to ensure this doesn�t happen again. Liability management is one of the fundamental ingredients used for the design of our solutions; we really do want to help you cut costs across the board.

KPD Management � Tracking and Reporting Solutions.

Known Product Defect � Global product defect management can be not only a logistical nightmare, but also an extremely costly one. There is the cost of project managers, field support, operations support engineering support, in addition to the endless list of dissatisfied customers to manage, that�s before you even look at the actually cost of the liability of the product� Our hosted solution is designed to streamline ANY project of this type no matter what size. Keep all stakeholders update to date on progress without having to worry about the time to put all the different reports together, monitor and record the why, what, where and when, easily. No need to hire external contractors for liability projects, capture the data in the same system, the end to end process management, the vast array of reporting options, on customer, inbound, volume, failure analysis, replacement, upgrade etc. the list is long and endless. We promise that our system will take the headache and the massive cost away, so all you will need to focus on is the corrective action and your customer relationships.

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