RMA Solutions - Web-based customer-facing system designed for post-sales customer services automation as a hosted solution.

RMA (Return Material/Merchandise Authorization) management, in addition to major enhancements in the areas of management reporting, Web site branding, and defect tracking. The RMA application is fully integrated with other applications in the suite and enables end-customers to submit RMA requests over the Web, the internal processing of the RMA, and the eventual closure of the returns process managed by the service center.

This groundbreaking solution for post-sales customer services automation that allows enterprises to realize immediate ROI and enhance customer loyalty with end-to-end Web self-service, depth and breadth of automation, and built-in service processes, based on both process and technical experience.

This powerful yet easy-to-use solution not only enables companies to truly empower their customers with full customer-facing functionality and superior customer services, but also helps to reduce carbonfoot print, and run an almost paperless office enviroment.
Hosted solution for post-sales customer services automation that is especially relevant to customers in today's "environmentally aware" society.